Billing and Payment Policy

This Billing and Payment Policy (“Policy”) outlines the terms and conditions for billing and payment of services provided by TriMente (Private) Limited (“we,” “us,” or “our”), including accounting, assurance, taxation, advisory, business technology services, and business incorporation services. This Policy applies to all clients, both domestically in Pakistan and globally, including the United States of America. By engaging our services and using our website, you agree to comply with and be bound by this Policy. Please read it carefully.

1. Scope of Services

This Policy covers the billing and payment procedures for the following services:

Accounting Services: Bookkeeping, financial reporting, payroll management, and related services.
Assurance Services: Audits, reviews, and other assurance services.
Taxation Services: Tax planning, compliance, and advisory services.
Advisory Services: Business consulting, financial advisory, risk management, and other strategic advisory services.
Business Technology Services: ERP implementation, IT consulting, cybersecurity, and related services.
Business.
Incorporation Services: Assistance with business formation, registration, and compliance.

2. Fee Structure

Hourly Rates: Some services are billed based on an hourly rate, which varies depending on the complexity of the work and the level of expertise required.
Fixed Fees: Certain services may be provided at a fixed fee, agreed upon in advance based on the scope of work.
Retainer Fees: For ongoing services, clients may be required to pay a retainer fee, which will be applied against future invoices.
Project-Based Fees: For specific projects, fees may be structured based on the completion of milestones or the entire project.
Taxes: All fees are exclusive of applicable taxes, which will be added to the invoice as required by law.

3. Invoicing

Frequency: Invoices are typically issued monthly, upon completion of a service, or based on the payment schedule agreed upon with the client.
Electronic Invoicing: Invoices will be sent electronically to the email address provided by the client unless otherwise agreed.
Invoice Details: Each invoice will detail the services provided, the hours worked (if applicable), the fee structure, any taxes, and the total amount due.
Discrepancies: Any discrepancies or disputes regarding an invoice must be reported to us within 10 business days of the invoice date. Failure to notify us within this period will be deemed acceptance of the invoice.

4. Payment Terms

Payment Due Date: Payments are due within 30 days from the date of the invoice unless otherwise specified in the service agreement.
Accepted Payment Methods: We accept payments via bank transfer, credit card, PayPal, and other methods as agreed upon with the client.
Late Payments: Payments not received by the due date will be considered late. We reserve the right to charge interest on late payments at the rate of 5% per month or the maximum rate permitted by law, whichever is lower.
Payment Plans: In certain circumstances, payment plans may be arranged upon mutual agreement. Failure to adhere to the payment plan may result in the suspension of services.

5. Retainer Fees

Retainer Agreement: For ongoing or extensive services, we may require a retainer fee before commencing work. The retainer amount and terms will be specified in the engagement letter.
Application of Retainer: The retainer will be applied to the final invoices, with any remaining balance refunded to the client, or additional amounts invoiced if the retainer is exhausted before the completion of services.

6. Refund Policy

No Refunds: Fees for services rendered are generally non-refundable. However, if a client believes that a refund is warranted due to a billing error or service issue, they must submit a request within 10 business days of the invoice date for consideration.
Advance Payments: If advance payments are made for services that are subsequently canceled by the client, a partial refund may be considered at our discretion, depending on the work already performed and any costs incurred.

Non-Payment: We reserve the right to suspend or terminate services if payment is not received within the agreed-upon timeframe. In such cases, the client remains liable for any outstanding amounts due.
Reinstatement of Services: Services may be reinstated upon full payment of outstanding amounts, including any late fees or interest charges.

8. Currency

Domestic Payments: For services provided in Pakistan, invoices will be issued and payments are expected in Pakistani Rupees (PKR).
International Payments: For services provided outside of Pakistan, including the USA, invoices may be issued in U.S. Dollars (USD) or other agreed currencies.

9. Confidentiality of Payment Information

Security: We take the security of your payment information seriously. We use secure payment processing systems and do not store sensitive payment information on our servers.
Third-Party Processors: Payments may be processed by third-party service providers. By making a payment, you agree to the terms and conditions of these payment processors.

10. Changes to This Policy

Amendments: We reserve the right to modify this Billing and Payment Policy at any time. Any changes will be posted on our website and will become effective upon posting.
Client Notification: Clients will be notified of significant changes to this Policy via email or through a notice on our website.

11. Contact Information

If you have any questions or concerns regarding this Billing and Payment Policy, please contact us at:
TriMente (Private) Limited
Email: info@trimente.net